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Customer Success Manager

A leader in automating intelligent industrial operations.

At Canvass Analytics, we are disrupting the way industrial operational data is being used to make critical business decisions. Our disruptive, leading edge AI-powered analytics platform transforms plant operations, giving them predictive insights that enable autonomous operations.

In mere days, the Canvass AI software platform can enable Fortune 1,500 industrial companies to automate complex production processes, improve quality, reduce energy consumption, generate new revenue streams and create new markets by producing higher grade products. Canvass Analytics’ customers include leading energy, manufacturing, food and ag, oil and gas, and metals and mining companies around the globe.

We’re an agile scale-up with the operational intelligence of a global business. Our business is founded by a team of seasoned revolutionaries who are building the next generation of AI-powered analytics to transform the Industrial industry. As we accelerate rapidly, we are constantly looking for driven and ambitious innovators to join our team.

Who we need

As we continue to scale rapidly and grow our customer base, Canvass Analytics has an exciting opportunity for a Customer Success Manager. This role will be solely dedicated to overseeing the happiness of our clients. This includes ensuring successful engagement with our product, increasing product utilization based on customers’ business needs and ultimately deepening our relationship with the customer.

This is a chance to build out the customer success organization and work closely with all areas of Canvass’ organization. It’s a true greenfield opportunity for you to define, grow your role and ultimately the CSM team.

Who you are

You may be an experienced CSM or have a background in successful project management and client delivery, but ultimately you get tech. You have an obvious passion for client happiness, delivery and engagement. You come armed with knowledge of best practices, processes, and methodologies and you have an armory of technologies and systems to help you get the job done. You know how to make conversations happen, how to anticipate issues (and proactively solve them) and understand how you can help. You move fast and readily adapt to change.

What’s in it for you

You have done this before and you are chomping at the bit to do it again, yet better. You are excited at the opportunity to be the frontline person for our clients. You know that every project is an opportunity to grow Canvass’ presence with the customer and you love building the trusted relationships to help see our customers succeed. You want to build out the structure and the processes while rapidly reacting and responding to the needs of the customers.

Here’s what our new Customer Success Manager will do:

  • Take care of our customers. Our customers are one of our most valuable assets. You will act as the main point of contact and trusted advisor to customers, managing the end-to-end process and nurturing the relationship:
    • Own, build and grow customer relationships with key client contacts at all levels.
    • Proactively identify problems, disengagement and issues, solving in innovative ways that result in exceptional levels of satisfaction.
    • Deliver and communicate ROI throughout the client lifecycle.
    • Own the project for the initial platform deployment, coordinating all efforts with the client and the delivery team.
    • Collaborate across teams internally to troubleshoot issues, address concerns and answer questions.
    • Maintain daily, weekly or monthly touchpoints depending on the stage of the project to increase product footprint and strengthen customer loyalty (while monitoring for red flags.)
  • Whatever it takes. Identify gaps and address them. Introduce ideas and implement them. This is a build-as-you-go role. It’s a challenge and it’s rewarding.
  • Be a trusted advisor to our leadership team. Advise and execute on customer engagement strategies.
  • Continuously evolve. Create an organization and approach that capitalizes on everything that we can offer to our clients and adapt so we can scale effectively.

Why join us?

Are you looking to join a venture that is paving the way of the next industrial revolution?

Canvass Analytics is using AI to automate operations for the global Industrial sector. We are changing the way Industry thinks and uses AI, and it’s getting noticed everywhere. We’ve been recognized by Network World as a Top 10 Hot AI-Powered IoT Startups and by Canadian Innovation Exchange as a Top 20 Most Innovative Canadian Company. Our Founder and CEO, Humera Malik, is one of the 2018 RBC Canadian Women Entrepreneur Ones to Watch Award Winners.

Canvass is backed by Google’s Gradient Ventures.

What’s it like to work at Canvass?

This is a place where everyone is all in. From the CEO to the newest hire, we all pitch in where needed and do what it takes. We are a relatively flat organization where everyone is invited to the table, to listen in and be part of the conversation and decisions. We appreciate the efforts, innovation and results of our team. We offer:

  • Access to a highly dynamic, innovative, and passionate leadership team.
  • An opportunity to be part of a global company that is transforming the global Industrial market with AI.
  • Health benefits package.
  • A diverse and inclusive company culture.
  • A competitive salary.
  • A commitment to supporting your career development.
  • All of the benefits of OneEleven membership including peer groups, open networking opportunities and more.

If you want to be an agent of change and disruption; if you want to work with and talk about AI and IIoT as part of your everyday life, join Canvass Analytics now and help us make a difference.

Apply now

Think this job is meant for you but worried you don’t have it all? If you feel you meet 70% of the qualifications listed and you are an innovative team player, express your interest here and we promise to consider your full profile. You can also follow us on Twitter or LinkedIn to learn more about us.

Canvass Analytics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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